Internet Account Status
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If you have forgotten your login Username and Password, or are having another login problem, please call Bob Staib at 862-696-3217 for assistance.
If you are logged in, we do not show an internet account under your name. If you want the KCnet High Speed Internet Access at your home or business and you have called
Virginia or Bob Staib to arrange to have your antenna installed or updated, the install order should be shown in our database. Please call
them again at 863-696-3217 to be sure your install order has not been misplaced.
KCnetwork was formed in June 2010 to supply internet services to an area around Saddlebag L:ake Resort after our previous supplier went out of business.
We have built a World Class internet system and are presently supplying internet services second to none.
We supplied internet service during the 2010-2011 season from a temporary 6Mb feed while our permanent Gigabit Fiber Feed was being installed. On October 1, 2011 KCnetwork began serving
customers in Saddlebag Lake Resort and surrounding communities from a Century Link Fiber gigabit internet feed. Then on December 4, 2014 we upgraded the system and changed suppliers to
Level 3 Communications who is the largest internet supplier on the planet.
One of the major reasons the previous Internet supplier to Saddlebag failed was that there was a large amount of illegal internet sharing. This deprived them of the cash flow necessary to sustain
operations and it placed a huge load on the system caused by users who were too far away from an antenna to maintain a quality connection. One of these "sharing users" from next door or
across the street can cause massive packet retries and thus a greater load on the system than dozens or even hundreds of legal properly installed users. To help prevent this problem from degrading
Whereas KCNetwork desires to provide High Speed Internet services and the Signee desires to purchase such services, the parties hereby agree to some simple guidelines
to help promote an excellent internet experience for all customers.
This account holder/Signee agrees to use the Internet Access provided under this agreement for his/her own use as well as guests or employees at the home or business address which
is listed as Unknown Unknown. If a WiFi router is used, the Signee agrees to encrypt this router in such a manner that outsiders cannot
access the signals radiated from the router and agrees NOT to give the passcode to this router to any third party and agrees to report any knowledge they have of third parties using
their router's signal. This does not include family or guests or employees who are visiting your property. They are specifically exempted and may use the internet access as your guests
(as long as they are in your home or business). KCnetwork reserve the right to terminate the service of any resident who is found to be violating this requirement.
Both parties want our internet system to perform as well as possible. To this end, KCNetwork has purchased a gigabit capable fiber optic internet feed.
We will continue to upgrade the speed of this service as load demands. We are committed to providing the best internet access available in central Florida.
However, there are things users can do to destroy the fine user experience we are trying to make available. One of these is the use of peer-to-peer bit torrent programs
which will install a file sharing server on your computer and share music or video downloads on your computer with other users throughout the world. We believe we have effectively solved
this problem by moving to a total usage tiered pricing system. In our 2014-2015 pricing plan users will be able to subscribe to the amount of broadband capacity they need. If they choose
to allow remote users to download content that will increase their usage charge they can. But their internet bill will reflect this cost and we will expect them to pay for their usage.
However, if we determine that a user is somehow using our system in a manner that is harmful to other users we reserve the right to request that such practices be terminated and if that
fails to solve the problem we reserve the right to terminate service.
The FCC has mandated that all "home internet routers" be operated on Wi-Fi channel 1. We require that all users comply with this ruling in that it was designed to promote the type
of distribution system which we use. The Signee hereby agrees that any routers operated on your premises will be operated on channel one. And that NO Open (Guest)or unencrypted router channels
will be supported to allow remote unauthorized access to the system.
Stealing of internet services has been a problem in the past. During the 2013-2014 season there were only a handful of customers who violated the above restrictions against
"internet sharing". Sadly, we had to shut off a few users for violating the Terms of Usage Agreement. The major cause was internet sharing or sending unsolicited emails. We have purchased
sophisticated internet appliance equipment that maintains a legally defensible log of all such activity. This agreement shall also serve as notice that all such activity will not be tolerated
in the future. Civil complaints and Criminal charges will be filed as necessary to stop this practice and to turn every user into a person who is paying his or her fair share of the cost of
reserves the right to deny service to previous customers who are known abusers of this policy.
KCNetwork reserves the right to employ traffic shaping methods to limit the bandwidth available to applications that are found to degrade the performance of the system as a means of
protecting the rights of the other users.
All traffic to and from your computer will be measured and charged to your specific usage account and compared to your accounts usage cap (hereafter called the CAP). The CAP shall be measured
in gigabytes as the sum of ethernet traffic IN and OUT of your antenna excluding traffic from KCnetwork supplied VOIP phones or streamed television products.
Our fiber internet system is designed to permit the operation of some address specific computer programs and will support communications programs such as Skype audio, Skype video, Magicjack, etc.
But, our VOIP phone systems will continue to be programmed to have absolute highest access to all system resources. Other VOIP products such as Vonage, Voipo, Google Voice, and Magicjack will not
be blocked in any way and should operate well. However, they will compete for system resources as ordinary internet traffic and will have no higher or lower priority than anyone else except our
VOIP phones which, again, will receive priority #1. We have set aside a portion of our fiber feed to support 2000 simultaneous KCnet VOIP phone calls at the same time. If you have a third party
VOIP product, and have a problem, please contact us. We will exert a reasonable effort to try to solve any problems you may have with this equipment. But, we do not guarantee any level of operation
of any Voice Over IP telephone product except our own. Our VOIP phones are for your own use not to be shared with the neighbors. VOIP traffic used by our VOIP phones is NOT charged to your internet
usage CAP. Streamed audio usage from other sources such as Skype, Magicjack, Voipo, Vonage, Great Call etc are all treated as regular internet traffic and as such are charged to your usage CAP but
should be of no serious impact on the monthly CAP.
Our records indicate that you have not yet accepted our Terms of Service Agreement and we ask that you do so now by entering
your name into the box below and clicking on the Accept Button
If you have a valid antenna account you will be given the opportunity to accept or decline the use agreement here.
For the 2014-2015 season we have decided to make several changes all designed to simplify the accounting and to save time which we no longer have.
As in 2011,2012,2013 and 2014 we offer two classes of Internet service.
For your convenience the following calculator is provided to place an order for additional services:
Our Traditional Internet service plan is designed to fulfill all of the needs of the normal internet user, software updates, email, web surfing, Facebook, Skype.
The "Traditional Internet" plan is intended to provide a great internet experience for all users consuming less than 30 gigabytes of data per month.
The pricing structure of the Traditional Internet package with a 50 Gigabyte/month CAP is:
Charter Members from 2010-2013 with user numbers under 319 should contact us about special pricing
- $50.00 / month for 1 to 12 months service per season
- as an added reward if you pay for 12 months service in advance we will give the 12th month of service for free
After a customer has exceeded his/her 50 Gb/month CAP, additional capacity will be invoiced at $1.00 / per gigabyte per month. Be cautious of suppliers who advertise unlimited usage for a flat rate.
What are they going to do when they get their 2nd customer? And the first ine is using all of their capacity. They either suppliers must throttle the speed that is available to a user or charge for
usage above a specific level. Our model gives enough capacity to support most of our users, AND allows bandwith hogs to get as much capacity as they want and puts the cost burden where it belongs.
Our internet accounting server will monitor your account status, grant access under the existing CAP or will redirect you to an account management page where you can upgrade to a higher service CAP.
Are your grandchildren coming for the holidays and might want to watch Winnie the Pooh 127 times? Not to worry, You will just be charged for the extra bandwidth for the months it was used.
We invite everyone to compare our internet rates to those of ATT and Verizon. We thought it would be helpful to compare our over CAP rate of $1/gigabyte/month
to those of the other suppliers.
You are not logged in to this website, the following KCnetwork pricing is available to new customers. If you are a Charter Member please login and display this page again.
All customers should be advised that while we are planning to give every user at least 5mb average speed, that there may be times when total system load or total tower load will make this
impossible. Our change to bandwidth caps is in accordance with an industry wide move to counter the huge challenge of high video streaming demand. All customers should recognize that while
there may be times when an individual may get less than 5mb, we plan to make up for this by giving far more than 5mb most of the time.
The implication of bandwidth caps, will be a learning process. Any traffic you get will be measured. Think of that when you run a speed test which transfers a huge amount of data often over 100 MB.
Ten speed tests and you have used a gigabyte and only have 9 left. Use your capacity wisely and you will have plenty. Avoid bit torrent programs which permit a stranger (often in eastern Europe) to
have access to files on your computer. And your account is charged for all of his/her data transfers.
We continue to offer our VOIP telephone service as in the past for a flat rate of $15.00 for each month that the phone is turned on. The new expanded fiber system should make Voip phone calls better than ever.
month rate does and will continue to provide unlimited local and long distance calling to the US and Canada. We will allow other international calling but must limit the amount of free international calling
to 100 minutes per month. International calls over 100 minutes will be billed at the same rate as we pay from a table that is shown at the bottom of this page. This will eliminate several situations where we paid
from $150 to as much as $328 per month for international calls to Asia or Europe (some as long as 8 hours) for customers who were paying us $15.00. By making this change VOIP phone costs will remain unchanged for
96% of our customers while the other 4% will continue to get great value but will have to pay for excess international calls. Again, Canadian calls are treated just like US calls and are unlimited and free.
Last January we discovered that our internet supplieer had made an error and ordered a "Best Efforts feed from Verizon. This was learned too late to fix the problem last year. We have entered into a new three year
contract with a new provider and the new circuit will be installed before the end of 2014. This circuit is being provided by the largest internet provider in the world, so we are expecting that it will work properly.
New Product Protection Plan:
One new option we have added for the 2013 -2015 seasons is the $5.00 /per month optional Product Protection Plan. Over the last three years we have absorbed the cost of replacing antennas that have been damaged
by lightning storms. We have decided to fund the cost of these replacement costs by offering all customers a $5.00 per month Production Plan. If you purchase this plan prior to a lightning event, we will replace your
antenna without charge for the antenna or labor (a $125 value). If you have elected not to purchase the product replacement plan and an antenna is distroyed, then the replacemnet cost will bt invoiced to you.
We are going to continue to offer a "loaner antenna" program on a limited basis. This past year meany people returned their antennas and asked that they be stored until the fall when they will be back. We simply
do not have the time or space to process the deposits, install the equipment, then remove it, process the refurds, then store the equipment until next year, just to go through the process again. We are encouraging
anyone who can to buy the equipment, ask your landloard to buy it if possible to eliminate the need for many of these "loaners". Where absolutly necessary we will loan the equipmenet as in the past
How do we recommend that a new antenna be installed?
If the home is very close to one of our towers, the new antenna can be installed inside the home with no additional wiring,
grounding, or lightning concerns. The cost of this type of installation is simply the $125.00 cost of the antenna and labor.
But for most users, the distance from your home to the nearest antenna is too far to allow inside installation. Therefore, we install the antenna outside, point it to the nearest
tower and run Outdoor Rated (UV rated) Shielded Cat5e cable. Where the antennas need to be mounted high and are subject to lightning strikes, we drive two 8 foot ground rods (end-to-end)
so the rod is 16 feet long and usually protrudes into the water table for an excellent quality ground. Then we install a Cat-5 cable lightning surge protector near where the shielded cable
enters the home. This provides the best possible protection against a nearby lightning hit. Nothing will protect your antenna from a direct hit by lightning, but those odds are very low.
This is exactly how we have wired all of our towers and we have received absolutely no damage to any of our equipment during the particularly violent Summer 2010, 2011 , 2012 and 2013 storm season.
The total cost of a new install with the antenna,dielded cable, ground rods, lightning protector, and installation labor is $350.00and will need to be deermined on a case by case basis.
You will know what the cost is going to be before the install is started.
Since many of our customers are seasonal, we are trying to plan ahead as much as possible. If you are a returning customer who had our service last year, all you need to do
is send us an email and give us the approximate date of your return. If you would like us to visit your home prior to your return and verify that your internet system is operational we will
be glad to do this if we know who has the key to your property and have your permission to enter the home. We need to advise last year's customers that this has been a particularly violent summer
season for thunderstorms. If you did not unplug your internet equipment and/or did not have a battery backup power supply, there may have been damage done to some or all of your equipment.
So it is very wise to have us check things out before you return. We will not do any work that incur any expense on your part until we have spoken with you to advise of any problems
that have been found.
We hope this answers most of the antenna installation questions. If, not feel free to call Bob Staib at 863-696-3217.
We will accept payments via Cash, Check or by Credit Card via our KCnetwork.net website. This third option will not be available until we can get the new fiber Internet feed
operating. It will be operational before 12/31/2014. Any customers who have not paid for their 2013-2014 season service will be expected to pay
any past due amount before service will be turned on for the new season.
Just send/deliver a check for the amount of service you plan to use during the next year to Bob or Virginia Staib. Checks should be made payable to "KCnetwork" or to "KioskCenters LLC" and sent to:
2429 State Road 60 East
Lake Wales, FL 33898
Antenna Installation is NOT tied to a Start of Service Date:
If you do not presently have an antenna at your property, please contact us to determine if we can install an antenna and get it ready for when you return for the next season.
Home Owners who Rent: We have been contacted by many home owners who have our antennas installed for the use of thier renters and have heard countless stories of how potential
renters told they they would have gone elsewhere if internet had not been available.
Last spring we announced that we were not going to take new customers after the summer 2014:
Two things have happened to modify this plan. 1) Many home owners contacted us in the Spring to be sure they would be able to get new service this fall for their renters. We said OK.
2) We reached tentative agreement to sell KCnetworks to a new Corporation that has been formed to focus on selling bulk internet services to HOAs and Condo Associations throught the US,
but starting in Florida. One of our terms of sale is that they continue to serve Saddlebag and the sorrounding area. We bid one very large Condo Association and are in the process of
bidding several Saddlebag sized HOA's. The results will be in from these efforts in the next few weeks.
CHUG ROOM Free Service: Sadly, we are going to need to end the free internet access at the CHUG Room and Clubhouse to Non CHUG Members. The name of the open access point has been changed
to CHUG_Members_Only and will be available for free duing September. As Soon as Chug Meetings start again, a CHUG membership ($10/yr) will cause a unique number will be issued to each CHUG member,
and the system will match a cumputer MAC address to the Chug Member number. People who share their CHUG Membership Number with others will find both their computer and the other computer blocked from access.
The following is the status of your antenna account as shown in our database:
||Use Agree Date
||Your Scheduled Arrival
||Paid Service Start Date
||Paid Service End Date
There are no antennas linked to your KCnet Login at this time. If you wish to have High Speed Internet Service please contact Virginia Staib at KCnetwork at 863-455-4200.
||KioskCenters LLC dba KCNetwork
2429 State Route 60 East
Lake Wales, FL 33898