Internet Account Status

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If you are logged in, we do not show an internet account under your name. If you want the KCnet High Speed Internet Access at your home or business and you have called Virginia or Bob Staib to arrange to have your antenna installed or updated, the install order should be shown in our database. Please call them again at 863-455-4200 to be sure your install order has not been misplaced.
KCnetwork was formed in June 2010 to supply internet services to an area around Saddlebag Lake Resort after our previous supplier went out of business. We have built a World Class internet system and are presently supplying internet services second to none.

KCnetwork supplied our first internet service during the 2010-2011 season from a temporary 6 Mbit feed while our permanent Gigabit Fiber Feed was being installed.

On October 1, 2011, we began serving customers in Saddlebag Lake Resort and surrounding communities from a Century Link Fiber gigabit internet feeds. Then on December 4, 2014 we upgraded the system and changed suppliers to Level 3 Communications. Most recently, on October 14, 2016, we made another major system upgrade when we added another gigabit feed and dual stacked IPV4/IPV6 service. We are among the first in Florida to offer transition to the new worldwide IPV6 internet protocol as IPV4 is phased out.

We are now working with our customers to help them optimize the many day to day decisions that exist as they decide what Smart TV's to buy, or the video streaming equipment which will best serve their needs. We are helping them choose the best IPV6 compatible routers to buy so that one purchase fullfils both their IPV6 and TV streaming needs and to prepare for the departure of IPV4 and to take full advantage of the many features of IPV6 and access to Internet2 at modern schools and Universities.

The KCnetwork system now has several trillion private IPV6 IPs for use by our customers worldwide. 2017 will bring additional gigabit and 5 gigabit wave feeds as we build three 160 foot towers and complete a planned ring around Lake Wales Florida.

One of the major reasons the previous Internet supplier to Saddlebag failed was that there was a large amount of illegal internet sharing. This deprived them of the cash flow necessary to sustain operations and it placed a huge load on the system caused by users who were too far away from an antenna to maintain a quality connection. One of these "sharing users" from next door or across the street can cause a greater load on the system than dozens or even hundreds of legal properly installed users. To help prevent this problem from degrading Service Quality for KCnetwork Customers we have implemented a simple Terms of Use Agreement which every KCnetwork Customer automatically accepts as a condition of service.


Terms of Use Agreement between KCNetwork (a subsidiary of KioskCenters LLC) and   Unknown   Unknown.
Whereas KCNetwork desires to provide High Speed Internet services and the Signee desires to purchase such services, the parties hereby agree to some simple guidelines to help promote an excellent internet experience for all customers.
This account holder/Signee agrees to use the Internet Access provided under this agreement for his/her own use as well as guests or employees in the home or business address which is listed as   Unknown   Unknown. If a WiFi router is used, the Signee agrees to encrypt this router in such a manner that outsiders cannot access the signals radiated from the router and agrees NOT to give the passcode to this router to any third party and agrees to report any knowledge they have of third parties using their router's signal. This does not include family or guests or employees who are visiting your property. They are specifically exempted and may use the internet access as your guests (as long as they are in your home or business). KCnetwork reserves the right to terminate the service of any resident who is found to be violating this requirement.
Both parties want our internet system to perform as well as possible. To this end, KCNetwork has purchased multiple 1,000 mb capable fiber optic internet feed. We will continue to upgrade the speed of this service as load demands. We are committed to providing the best internet access available in central Florida.

However, there are things users can do to destroy the fine user experience we are trying to make available. One of these is the use of peer-to-peer torrents such as Lime Wire or Vuze which will install a file sharing server on your computer and share music or video downloads on your computer with other users throughout the world. We believe we have effectively solved this problem by moving to a total usage tiered pricing system. In our 2016-2017 pricing plan users will be able to subscribe to the amount of broadband capacity they need. If they choose to allow remote users to download content that will increase their usage charge they can. But their internet bill will reflect this cost and we will expect them to pay for their usage. However, if we determine that a user is somehow using our system in a manner that is harmful to other users we reserve the right to request that such practices be terminated and if that fails to solve the problem we reserve the right to terminate service.

The FCC recommends that all "home internet routers" be operated on Wi-Fi channel 1 on the 2.4 ghz band and below channel 40 on the 5.8 ghz band.. We require that all users comply with this strategy in that it was designed to promote the type of distribution system which we use. The Signee hereby agrees that any routers operated on your premises will be operated on channel one. And that NO Open (Guest) or unencrypted router channels will be supported to allow remote unauthorized access to the system. You agree to allow us to adjust your router frequency and bandwidth to give you the best performance and to be most compatible with the environment around you.

Stealing of internet services has been a problem in the past. During the 2015-2016 season there were only a handful of customers who violated the above restrictions against "internet sharing". Sadly, we had to shut off a few users for violating the Terms of Usage Agreement. The major cause was internet sharing or sending unsolicited emails. We have purchased sophisticated internet appliance equipment that maintains a legally defensible log of all such activity. This agreement shall also serve as notice that all such activity will not be tolerated in the future. Civil complaints and Criminal charges will be filed as necessary to stop this practice and to turn every user into a person who is paying his or her fair share of the cost of maintaining this world class internet system for the benefit of all of our customers. As a condition of service all customers are required to Accept our Terms of Use Agreement. KCnetwork reserves the right to deny service to previous customers who are known abusers of this policy.

KCNetwork reserves the right to employ traffic shaping methods to limit the bandwidth available to applications that are found to degrade the performance of the system as a means of protecting the rights of the other users.
All traffic to and from your computer will be measured and charged to your specific usage account and compared to your accounts usage cap (hereafter called the CAP). The CAP shall be measured in gigabytes as the sum of ethernet traffic IN and OUT of your antenna excluding traffic from KCnetwork supplied VOIP phones or streamed television products.

Our fiber internet system is designed to permit the operation of some address specific computer programs and will support communications programs such as Skype audio, Skype video, Magicjack, etc. But, our VOIP phone systems will continue to be programmed to have absolute highest access to all system resources. Other VOIP products such as Vonage, Voipo, Google Voice, and Magicjack will not be blocked in any way and should operate well. However, they will compete for system resources as ordinary internet traffic and will have no higher or lower priority than anyone else except our VOIP phones which, again, will receive priority #1. We have set aside a portion of our fiber feed to support 2000 simultaneous KCnet VOIP phone calls at the same time. If you have a third party VOIP product, and have a problem, please contact us. We will exert a reasonable effort to try to solve any problems you may have with this equipment. But, we do not guarantee any level of operation of any Voice Over IP telephone product except our own. Our VOIP phones are for your own use not to be shared with the neighbors. VOIP traffic used by our VOIP phones is NOT charged to your internet usage CAP. Streamed audio usage from other sources such as Skype, Magicjack, Voipo, Vonage, Great Call etc are all treated as regular internet traffic and as such are charged to your usage CAP but should be of no serious impact on the monthly CAP.

You might want to ask yourself why you should want to have a usage CAP. In fact some novice suppliers have actually proposed having no CAP. We have always had a CAP but have tried to keep it above what most people were using. In 2012 we installed service at a local RV park who "gave" it to their residents. One individual was using over 2500 GBytes per month by having 3 TV sets recording all programs 24 hours per day. This is probably the best definition of Bandwidth Hog, we can think of. This person took a huge chunk of available capacity away from everyone else. Having a CAP allowed us to contact the individual, explain that if he really wanted to record 2500 Gbytes of data a month he could, but the overage charge was going to be $2450.00. Obviously, he chose to only watch TV programs he wanted to watch and his usage dropped to 34 GB the next month. So think of our CAP as a tool for us to use to protect you from Bandwidth Hogs. If you have service from someone without a CAP, what are they going to do for their second customer. If a supplier has too low of a CAP like 10Gbytes a month, you need to ask if you can do all that you want within that limit. And, you can ask if the overage fee is fair. Our $1/Gigabyte overage fee is the lowest in the industry.

Our records indicate that you have not yet accepted our Terms of Service Agreement and we ask that you do so now by entering your name into the box below and clicking on the Accept Button
If you have a valid antenna account you will be given the opportunity to accept or decline the use agreement here.
Pricing:
For the 2014-2015 season we have decided to make several changes all designed to simplify the accounting and to save time which we no longer have.
As in previous years, in 2018 we offer two classes of Internet service:
  1. Our Traditional Internet service plan is designed to fulfill all of the needs of the normal internet user, software updates, email, web surfing, Facebook, Skype. The "Traditional Internet" plan is intended to provide a great internet experience for all users consuming less than 130 gigabytes of data per month.
    The pricing structure of the Traditional Internet package with a 130 Gigabyte/month CAP is:
    a) $53.00 / month for 1 to 12 months service per season
    b) as an added reward if you pay for 12 months service in advance we will give the 12th month of service for free.
  2. Charter Members from 2010-2013 with user numbers under 319 should contact us about special pricing
  3. After a customer has exceeded his/her 130 Gb/month CAP, additional capacity will be invoiced at $1.00 / per gigabyte per month. Be cautious of suppliers who advertise unlimited usage for a flat rate. What are they going to do when they get their 2nd customer? And the first one is using all of their capacity. They either must throttle the speed that is available to a user or charge for usage above a specific level. Our model gives enough capacity to support most of our users, AND allows bandwidth hogs to get as much capacity as they want and puts the cost burden where it belongs ... on the bandwith hogs and keeps them thinking about what they really need. But, if they need additional capacity we are glad to provide it at a fair price.

  4. Our internet accounting server will monitor your account status, grant access under the existing CAP or will redirect you to an account management page where you can upgrade to a higher service CAP. Are your grandchildren coming for the holidays and might want to watch Winnie the Pooh 127 times? Not to worry, You will just be charged for the extra bandwidth for the month(s) it was used.

  5. We invite everyone to compare our internet rates to those of ATT and Verizon. We thought it would be helpful to compare our over CAP rate of $1/gigabyte/month to those of the other suppliers.
For your convenience the following calculator is provided to place an order for additional services:
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New Customer Services Calculator:
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If you click on the link below you will be transferred to our payment page on at KCnetwork.net so your order can be processed. Payment options are explained there.
All customers should be advised that while we are planning to give every user at least 5mb average speed, that there may be times when total system load or total tower load will make this impossible. Our change to bandwidth caps is in accordance with an industry wide move to counter the huge challenge of high video streaming demand. All customers should recognize that while there may be times when an individual may get less than 5mb, we plan to make up for this by giving far more than 5mb most of the time.

The implication of bandwidth caps, will be a learning process. Any traffic you get will be measured. Think of that when you run a speed test which transfers a huge amount of data often over 100 MB. Ten speed tests and you have used a gigabyte and only have 9 left. Use your capacity wisely and you will have plenty. Avoid bit torrent programs which permit a stranger (often in eastern Europe) to have access to files on your computer. And your account is charged for all of his/her data transfers.

We continue to offer our VOIP telephone service as in the past for a flat rate of $15.00 for each month that the phone is turned on. The new expanded fiber system should make Voip phone calls better than ever. Sadly we must add a new term to our standard Terms of Use. Voip phones are for the user's own personal use. They are not to be "put on the back porch for the neighbors to use". While our $15.00 per month rate does and will continue to provide unlimited local and long distance calling to the US and Canada. We will allow other international calling but must limit the amount of free international calling to 100 minutes per month. International calls over 100 minutes will be billed at the same rate as we pay from a table that is shown at the bottom of this page. This will eliminate several situations where we paid from $150 to as much as $328 per month for international calls to Asia or Europe (some as long as 8 hours) for customers who were paying us $15.00. By making this change VOIP phone costs will remain unchanged for 96% of our customers while the other 4% will continue to get great value but will have to pay for excess international calls. Again, Canadian calls are treated just like US calls and are unlimited and free.

New Product Protection Plan:
One new option we have added for the 2014-2016 seasons is the $5.00 /per month optional Product Protection Plan. Over the last three years we have absorbed the cost of replacing antennas that have been damaged by lightning storms. We have decided to fund the cost of these replacement costs by offering all customers a $5.00 per month Production Plan. If you purchase this plan prior to a lightning event, we will replace your antenna without charge for the antenna or labor (a $135 value). If you have elected not to purchase the product replacement plan and an antenna is distroyed, then the replacemnet cost will be invoiced to you.

Loaner Antennas:
We are going to continue to offer a "loaner antenna" program on a limited basis. In past years many people returned their antennas and asked that they be stored until the fall when they will be back. We simply do not have the time or space to process the deposits, install the equipment, then remove it, process the refunds, then store the equipment until next year, just to go through the process again. We are encouraging anyone who can to buy the equipment, ask your landloard to buy it if possible to eliminate the need for many of these "loaners". Where absolutly necessary we will loan the equipmenet as in the past

Antenna Installation:
How do we recommend that a new antenna be installed?

If the home is very close to one of our towers, the new antenna can be installed inside the home with no additional wiring, grounding, or lightning concerns. The cost of this type of installation is simply the $135.00 cost of the antenna and labor.
But for most users, the distance from your home to the nearest antenna is too far to allow inside installation. Therefore, we install the antenna outside, point it to the nearest tower and run Outdoor Rated (UV rated) Shielded Cat5e cable. Where the antenna needs to be mounted high and is subject to lightning strikes, we drive two 8 foot ground rods (end-to-end) so the rod is 16 feet long and usually protrudes into the water table for an excellent quality ground. Then, we install a Cat-5 cable lightning surge protector near where the shielded cable enters the home. This provides the best possible protection against a nearby lightning hit. Nothing will protect your antenna from a direct hit by lightning, but those odds are very low. This is exactly how we have wired all of our towers and we have received very little damage to our equipment during the violent Summers of 2010, 2011, 2012, 2013, 2014, 2015, and 2016 storm season. The total cost of a new install with the antenna,dielded cable, ground rods, lightning protector, and installation labor is $350.00and will need to be deermined on a case by case basis. You will know what the cost is going to be before the install is started.

Since many of our customers are seasonal, we are trying to plan ahead as much as possible. If you are a returning customer who had our service last year, all you need to do is send us an email and give us the approximate date of your return. If you would like us to visit your home prior to your return and verify that your internet system is operational we will be glad to do this if we know who has the key to your property and have your permission to enter the home. We need to advise last year's customers that this has been a particularly violent summer season for thunderstorms. If you did not unplug your internet equipment and/or did not have a battery backup power supply, there may have been damage done to some or all of your equipment. So it is very wise to have us check things out before you return. We will not do any work that incur any expense on your part until we have spoken with you to advise of any problems that have been found.

We hope this answers most of the antenna installation questions. If, not feel free to call Bob Staib at 863-455-4200.

Use of Customer Routers (our Achilles Heel):
You agree to let us set the channels on your router in a manner that will be best for you and your neighbors. Here is why.

The largest single item to change since 2010 is the use of customer routers. In 2010 all routers were in the 2.4 Ghz band, and FCC Guidelines said that all customer routers should be on Channel 1 with Channel 11 as a backup in case Channel 1, just was not available. We used channels 2 through 10 as Tower to Home feeds and used the 5.8 Ghz band as Tower to Tower feeds. Gradually, over the years, customers and others who were not aware of the channel assignment guidelines, began to violate these rules and set their routers to other channels. Over the years channels 1 through 11 became so crowded with junk signals that it became all but unusable. The FCC did authorized routers to begin to use the 5.8 band which was a major new problem to wireless ISP's such as KCnetwork. The use of the 5.8 band by routers provided a much shorter range than 2.4 ghz but did provide a higher speed if the receiver was very close to the routeer. Thus a smart TV 5 feet away form a 5,8 ghz router worked quite well, but that was not true for a smart TV 50 feet away. So, it is fair to say that the situation became much more complicated than before and was beyond the ability of the average user to process. This is why we have offered to help chose the best set of settings for you. As thime progressed the problem became to sever with respect to interference to our towers and to your neighbors, that our offer to help grew into a requirement of service. We have spent several thousand dollars during 2016 to 2018, replacing, functioning antennas with new higher power ones just to burn our way through signals from routers that were on the wrong frequency and/or in the wrong channel width.

Communities like Saddlebag Lake Resort and Breeze Hill have a lot to offer their residents, but the homes are so close together that a whole new class of Wi-Fi problems occur that can only be resolved by people coorperating and jointly following a simple set of guidelines, this involves letting the professionals who understand the complexities do their jobs and make things the best for everyone.

A complete list of these problems is far beyond the scope of this section, but here are just a few:
Wireless printers that are being used in direct connect mode (the best mode) but the radios left on, useing valuable frequencies for no reason.
DirecTV DVR's that are left transmitting on a 5.8 Ghx channel that is not even being used. Again a waste of a valuable resorce.
Dual band routers that are set up on the 5.8ghz band when the owners have no equipment that even uses the 5.8 ghz band.
Dual band routers that are set in 800, 1200, or 1600 mhz mode that used a 40 mhx or 80 mhz wide band and could never use it because the mose signal they have to distribute is 25 to 50 meg. but 80meg uses up most of the 105 meg wide portion of the 5,8ghz band ... Where does the 2nd house go?
Then comes the cellphone Hot Spots and Hughesnet. (I know they are competitors. Each has certain advantages to certain people, and each is going to have a hugh problem as TV distribution moves from Satellite to the Internet. The TV situation will sort itself out as forms like DirecTV move all of their traffic over to DirecTVnow. The cellphone companies are trying to get people used to watching their video on a cellphone or an iPad, because it requires much less bandwidth. Their biggest fear is that everyone will want to buy a 60 inch 4K TV set. Hughsnet is designed to feed a signal to people out in the middle of nowhere. And they do that quite well. The cellphone companies are so overloaded now, that they take advantage of anyone who has internet and sends their cellphone calls over the internet so they have more capacity to send video to other customers. Unfortunately, the Hughsnet 45000 mile path to and from the satellite takes 500 ms to send the voip phone call and it simply does not work. So where you have access to other services, they are better and probably higher speed. But OUR problem with Hughsnet is none of the above. They install virtually all of their routers in 80 meg wide mode. From 2014 to 2018 we had a feed from 28 Grayhackle to the Saddlebag Office Tower that ran at 300 meg up and 300 meg down. Today that feed gives 69 meg down and about 80 meg up, Why? One Hughsnet router on Qween of waters is in 80 meg mode and occupies all of the freqqencies we could use in the 5.8 ghz band. Solution, we had to spend $6,000 to buy new radios on a different band that are shielded to prevent side interference. These should be installed in late April 2018. And our problem will be solved, and the Saddlebag Office Tower will have a good feed again. But this router is still there, still taking up most of the band and still interfering with every home on queen of waters. Worse, it does not matter where these users buy theit internet, her router will still interfer with theirs. How much interference varies from home to home. But, this whole situation is easy to fix, it just requires everyone to comply with a simple set of guidelines. The 2010 FCC guidelines were very good. Give the home users he bottom of each band. The best signals availble, with the longest range. Thus Channel 1 on the 2.4 ghz band and channel 36 on the 5.8ghz band. The same walls that require an outside antenna to collect a goon incoming signal keep most of the channel 1 and almost all of the channel 36 signal inside the home. There are some complicated situations that require other solutions, both nothing that cannot be solved on a case by case basis, by people who know the alternatives and their effects on others, To complicate the problem, many Hughsnet routers and DirecTV receivers are routinely set up in 80 meg mode and destroy the signal for their neighbors.

We have tried to work with our customers and their neighbors to try to set their systems so they cause as little interference as possible. It is a never ending challenge. We have suggested a best practices guide be created so that people know what practices they should use.

One very important fact. The KCnet system has never been even close to fully loaded. In fact on January 30th 2018 we hit our maximum load of all time, 341 megabits on a 1000 mbit fiber circuit. So, why have people experienced "slow speeds" 100% of the cause is interference from other routers or trees in the part to old 2010 antennas. This summer we are continuing the deployment of "Isolated" (which means heavily shielded) antennas throughout our system which means that the towers themselves will be much better protected from neighborhood noise and routers set up wrong.. But unfortunately there is no answer to the inter-router inter-home interference in a place where the houses are a close as Saddlebag. Except for voluntary management or forced management of the router frequencies. The answer is really very easy. How much speed do you need from a router to a computer or TV device. Answer: 5 mbit is enough. How do you be sure you are going to get 5 meg, answer: design for 20 meg. Our 2010 design used 130 meg radios, which meant we could only feed 6 users from one radio, and because they are not all on at the same time, you could connect 12. Since 2015 we have been replacing the old 130meg radios on the towers with 450 meg models. We also upgraded our entire system from IPV4 only to IPV4/IPV6. During the 2017 season we have allowed anyone who asked to replace their existing home 130 meg hardware with new 450 meg hardware to purchase the newer hardware and we installed it for them. Next year we are going to help each customer analyze their speed issues and help them determine if the issues are between the tower and their house (move an antenna, cut a tree limb, etc.) or between their router and their Wi-Fi device (buy a new router, adjust their frequency, ask a neighbor to change their frequency, or install a different type of technology. An AmpliFi HD router with MESH range enhancers is the only existing defense against what is happening in Saddlebag. We are now testing a MESH distribution system on the new BeachHouse UniFi feed. This summer we are going to deploy a MESH feed in the Clubhouse and Annex UniFi radios as well. That is what we are doing outside. What can you do inside your home?.

What can you do inside your home. The first and best rule is to never feed a streaming video device by radio. Hard wire it with an ethernet cable. When a smart TV or Roku Box, or Apple TV box is available with a wired internet connection, pay the extra $25 to get the wired equipment. Before you set up a dual band router, make sure that you have devices that are going to use the high band channels. Never set up the guest channel or leave any channel open for public access. It violates our Terms of Use requirements and those of any other commercial provider if internet. It is not necessarily the Money we are worried about. It is the massive number of retries. More on this later.

If your router is broadcasting an 80 meg wide signal in the 5.8 Ghz band and you have no devices that use the 5.8ghz band, you are denying your neighbors the use of four 20 meg channels that could be used to get a good connections. Always set your routers in 20 meg mode on the 2.4 Ghz band and 20 meg in the 5.8 Ghz band. Never turn your guest channel on. When you allow a neighbor to access your router from a hundred feet away, he on average will retry every packet 10 times. We have a log of all of the household loads and know who these users are, but we have been concentrating on the system improvements we can make to solve the Queen of Waters problem and a similar issue caused by two Hughsnet routers near the corner of Saddlebag Trail and Silversides. About 30% of the problem is caused by users who have routers attached to Cellphone Hot Spots and Hughsnet Satellite systems. We are going to concentrate on solving the 70% and expect these devices will resolve themselves as the satellite TV systems switch over to internet and the internet demand clearly exceeds what is available by satellite or cell system. Above I promised to tell more about why sharing you router with others is bad. Recently we had a customer have a problem connecting his computer to his router and found that he could get a faster speed from a neighbos's router (also one of our customers). While this was technically against our Terms of use it definately was not a case of money as both customers were paying us. We found that his signals to the neighbors router were requiring on average 10 retries to get one packet through, because he was too far away. The equation is that the signal strength goes down as the cube of how far away you are. If you are twice as far you signal is 1/8 as stromg if you are 3 times as far the signal is 1/27th as strong. etc, This really is a disaster if both of you try to stream TV signals. That is why you do not want to share your routhers. When we finally tracked the problem down, we found that he had a bad 5 port switch inside his house. Take that out of the circuit, and his soeed shot up to 140 meg.

We did a study in Saddlebag on January 20-January 21, 2018 and 64% of high band routers had zero devices connected on the high band. And, only slightly under half of those were IPV6 compatible, which means that more than half of these recently purchased high band routers will have to be replaced again when they finally announce a date when IPV4 will go away. As the world converts to an all IPV6 system and the Internet2 allows residential access, the increased internet traffic caused by the shutdown of satellite TV will cause the use of the web to change completely. Interesting enough, spending $1.5 million to wire the Resort with fiber will not solve the problem. We either have to reduce the foot print of the home routers, or we have to wire the majority of connected devices to the routers. Either approach would solve the existing problem tomorrow, and save $1.5 million on fiber, if people just got together developed a set of policies and then followed them. One more thing, now that MESH is real stop using range extenders they double the interference and half the speed. MESH extenders intellegently redirect the signal to where the user is. A measurable portion (about 20%) of the Saddlebag noise comes from range extenders. Unfortunately, extenders seem to work inside your home, and you do not see the trouble they are causing others so the average person thinks that in his case, they are OK. Extenders are always BAD, no exceptions. There are better alternities, that give you what you need and leave more for others at the same time. The radio spectrum is a valuable resorce we need to treat it as such.

Payments:
We will accept payments via Cash, Check or Credit Card via our KCnetwork.net website. This third option will not be available until complete upgrave to our new wave feed. operating. It will be operational before 12/31/2015. Any customers who have not paid for their 2014-2015 season service will be expected to pay any past due amount before service will be turned on for the new season.

Just send a check for the amount of service you plan to use during the next year to Bob or Virginia Staib. Checks should be made payable to "KCnetwork" or to "KioskCenters LLC" and sent to:
KioskCenters LLC
3429 State Road 60 East
Suite 13
Lake Wales, FL 33898

Antenna Installation is NOT tied to a Start of Service Date:
If you do not presently have an antenna at your property, please contact us to determine if we can install an antenna and get it ready for when you return for the next season.

Home Owners who Rent their Property: We have been contacted by many home owners who have our antennas installed for the use of thier renters and have heard countless stories of how potential renters told them they would have gone elsewhere if internet had not been available.

The following is the status of your antenna account as shown in our database:
Antenna | MAC Address | Type | IP Address | Use Agreement | Use Agree Date | Your Scheduled Arrival | Paid Service Start Date | Paid Service End Date | Install Status
There are no antennas linked to your KCnet Login at this time. If you wish to have High Speed Internet Service please contact Virginia Staib at KCnetwork at 863-455-4200.

Contact Information:

Name: KioskCenters LLC dba KCNetwork
E-mail:

our new email addresses
KCNbusoffice@gmail.com General KCnet Business
RBS@KCnetwork.net for Technical Questions
Address: 3249 State Route 60 East
Suite 13
Lake Wales, FL  33898
Country: USA
Office Phone: 863-455-4200
Trouble Reporting: 863-455-7800
Fax: 814-284-6001