Internet Account Status
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If you have forgotten your login Username and Password, or are having another login problem, please call Bob Staib at 862-696-3217 for assistance.
If you are logged in, we do not show an internet account under your name. If you want the KCnet High Speed Internet Access at your home and you have called
Virginia or Bob Staib to arrange to have your antenna installed or updated, the install order should be shown in our database. Please call
them again at 863-696-3217 to be sure your install order has not "slipped through a crack".
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On May 29, 2010, Lake Wales Wireless (LWW), the previous wireless internet supplier to Saddlebag Lake Resort, went out of business. This created an immediate mini-crisis
at Saddlebag and many people began to explore different alternatives to replace the lost service. The Staib family agreed to finance a new replacement internet service and
KCnetwork was formed. We have built a world Class internet system and are presently supplying internet services second to none.
We supplied internet service during the 2010-2011 season from a temporary 6Mb feed while our permanent Gigabit Fiber Feed was being installed. Since October 1, 2011 KCnetwork has been serving
customers in Saddlebag Lake Resort and surrounding communities.
One of the major reasons the previous Internet Supplier failed was that there was a large amount of illegal internet sharing. This deprived LWW of the cash flow necessary to sustain
operations and it placed a huge load on the system caused by users who were too far away from an antenna to maintain a quality connection. One of these "sharing users" from next door or
across the street can cause a greater load on the system than dozens or even hundreds of legal properly installed users. To help prevent this problem from degrading Service Quality for
KCnetwork Customers we have implemented a simple Terms of Use Agreement which every KCnetwork Customer MUST accept as a condition of service.
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Terms of Use Agreement between KCNetwork (a subsidiary of KioskCenters LLC) and Unknown Unknown.
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Whereas KCNetwork desires to provide High Speed Internet services and the Signee desires to purchase such services, the parties
hereby agree to some simple guidelines to help promote an excellent internet experience for all customers.
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This account holder/Signee agrees to use the Internet Access provided under this agreement for his/her own use as well as guests in the home address which
is listed as Unknown Unknown. If a WiFi router is used, the Signee agrees to
encrypt this router in such a manner that outsiders cannot access the signals radiated from the router and agrees NOT to give the passcode to this router
to any third party and agrees to report any knowledge they have of third parties using their router's signal. This does not include family or guests who
are visiting your property. They are specifically exempted and may use the internet access as your guests (as long as they are in your home). KCnetwork reserve the
right to terminate the service of any resident who is found to be violating this requirement.
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Both parties want our internet system to perform as well as possible. To this end, KCNetwork has purchased a 1,000 mb capable fiber optic internet feed.
We will continue to upgrade the speed of this service as load demands. We are committed to providing the best internet access available in central Florida.
However, there are things users can do to destroy the fine user experience we are trying to make available. One of these is the use of peer-to-peer torrents
such as Lime Wire or Vuze which will install a file sharing server on your computer and share music or video downloads on your computer with other users throughout the world.
We believe we have solved this problem by moving to a total usage tiered pricing system. In our 2011-2012 pricing plan users will be able to subscribe to the amount of broadband
capacity they need. If they choose to allow remote users to download content that will increase their bill they can. But their internet bill will reflect this cost and we will expect
them to pay for their usage. However, if we determine that a user is somehow using our system in a manner that is harmful to other users we reserve the right to request that such
practices be terminated and if that fails to solve the problem we reserve the right to terminate service.
The FCC has mandated that all "home internet routers" be operated on Wi-Fi channel 1. We require that all users comply with this ruling in that it was designed to promote the type
of distribution system. the Signee hereby agrees that any routers operated non your premises will be operated on channel one. And that NO Open or unencrypted routeer channels will be
supported to allow remote unauthorized access to the system.
Stealing of internet services has been a problem in the past. During the 2010-2011 season there were only a handful of customers who violated the above restrictions against
"internet sharing". We have purchased sophisticated equipment that will maintain a legally defensible log of all such activity. This agreement shall also serve as notice that all such
activity will not be tolerated in the future. Civil complaints and Criminal charges will be filed as necessary to stop this practice and to turn every user into a person who is paying
his or her fair share of the cost of the maintaining this world class internet system for the benefit of all of our customers. As a condition of service all customers are required to
Accept our Terms of Use Agreement. KCnetwork reserves the right to deny service to previous customers who are known abusers of this policy.
KCNetwork reserves the right to employ traffic shaping methods to limit the bandwidth available to applications that are found to degrade the performance of the system as a means of
protecting the rights of the other users.
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All traffic to and from your computer will be measured and charged to your specific usage account and compared to your accounts usage cap (hereafter called the CAP). The CAP shall be measured
in gigabytes as the sum of ethernet traffic IN and OUT of your antenna excluding traffic from KCnetworks supplied VOIP phones or television products.
Our fiber internet system is designed to permit the operation of some address specific computer programs and will support communications programs such as Skype audio, Skype video, Magicjack, etc.
But, our VOIP phone systems will continue to be programmed to have absolute highest access to all system resources. Other VOIP products such as Vonage and Voipo amd Magicjack will not be blocked
in any way and should operate well. However, they will compete for system resources as ordinary internet traffic and will have no higher or lower priority than anyone else except our VOIP phones
which again, will be priority #1. We have set aside a portion of our fiber feed to support 800 simultaneous KCnet VOIP phone calls at the same time. If you have a third party VOIP product,
and have a problem, please contact us. We will exert a reasonable effort to try to solve any problems you may have with this equipment. But, we do not guarantee any level of operation of any Voice
Over IP telephone product except our own. Our VOIP phones are for your own use not to be shared with the neighbors. Voip traffic used by our VOIP phones is NOT charged to your internet usage CAP.
Streamed audio usage from other sources such as Skype, Magicjack, Voipo, Vonage, etc are all treated as regular internet traffic and as such are charged to your usage CAP but should be of no serious
impact on the 10GByte per month CAP.
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Our records indicate that you have not yet accepted our Terms of Service Agreement and we ask that you do so now by entering
your name into the box below and clicking on the Accept Button
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If you have a valid antenna account you will be given the opportunity to accept or decline the use agreement here.
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Pricing:
During the 2010-2011 season we offered wireless internet services for our Charter Members for a flat rate of $40.00 / month for users getting 6 or more months service and slightly
higher (up to $60 per month) for user getting less than 6 months service.
The rapid growth of streamed video services like Netflix, Hulu, plus bit torrent programs like Lime Wire of Vuze allowed some customers to get much more than their fair share of the
internet connection at the expense of other customers who could not get as much speed as they had expected. Over this past year we have expanded our system and are hereby announcing a
new rate structure that will hopefully solve both problems. The new fiber internet feed has a capacity of 1000 mb and is 200 times faster than our internet connection was last year.
For 2011-2012, we have decided to have two classes of Internet service.
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Our Traditional Internet service plan is designed to fulfill all of the needs of the normal internet user, software updates, email, web surfing, Facebook, Skype.
The "Traditional Internet" plan is intended to provide a great internet experience for all users consuming less than 10 gigabytes of data per month.
The pricing structure of the Traditional Internet package with a 10 Gigabyte/month CAP is:
- $70.00 / month for 1 months service per season
- $65.00 / month for 2 months service per season
- $60.00 / month for 3 months service per season
- $55.00 / month for 4 months service per season
- $50.00 / month for 5 or more months service per season.
- as an added reward if you pay for 12 months service in advance we will give the 12th month of service for free
Charter Members from 2010-2011 with user numbers under 319 should contact us about special pricing
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For 2011-2012 we are adding a series of Premium Upgrades to the above Traditional Internet plans to meet the needs of the high bandwidth consumers.
Each upgrade plateau shall cost $10.00 per month and add another 10 gigabytes to the plans current usage CAP.
We are adding a proxy server to control all access to the system over the next few weeks. This proxy server will monitor your account status, grant access
or will redirect you to an account management page where you can upgrade to a higher service plateau. Are your grandchildren coming for the holidays and
might want to watch Winnie the Pooh 127 times? Not to worry, you can upgrade for only one month or for the entire year, it is entirely up to you. All upgrades
can be purchased on our website on pages that have not yet been launched, or may be prepaid by check or cash just like your regular service.
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We invite everyone to compare our internet rates to those of ATT and Verizon. We thought it would be helpful to compare our over CAP rate of essentially $1/gigabyte
to those of the other suppliers.
Here is a link to an ATT website page
We have extracted an interesting table from the above rates discussion:
Rate Plan Details
Included Data 5 GB
Additional data $0.00048 / KB = $0.48 / MB = $480.00 / GB
Canadian Data $0.01500 / KB = $15.00 / MB = $1,500.00 / GB
International Data $0.01950 / KB = $19.50 / MB = $1,950.00 / GB
Here is a link to a recent newspaper article describing the current Verizon Wireless plans.
For your convenience the following calculator is provided to place an order for additional services:
You are not logged in to this website, the following KCnetwork pricing is available to new customers. If you are a Charter Member please login and display this page again.
There is one small caveat that we must add at this time. We reserve the right to restrict the number of Premium Upgrades sold. While our new fiber system can supply far more
capacity then we believe our customers will need during the next season, we plan to increase the speed in stages as we must pay for every increase for each of the 12 following
months. We expected to have the new system operational before the 2011-2012 rates needed to be published and we expected to have time to test the new system to see exactly what it will
do before we had to commit to how many premium accounts we can support. Our plan now is to complete this testing during September 2011 and to announce the number of Premium Accounts
we can support at each stage of the expansion. At our starting 50mb level we are going to limit the number of Premium Upgrades to 5 per month. Our best guess is as soon as we increase the
minimum speed to 100mb this limit will grow to about 25 Premium Upgrades. Then, starting January 2012 we will be on a burstable rate and we can support 200+ Premium Upgrades per month.
All customers should be advised that while we are planning to give every user at least 5mb average speed, that there may be times when total system load or total tower load will make this
impossible. Our change to bandwidth caps is in accordance with an industry wide move to counter the huge challenge of high video streaming demand. All customers should recognize that while
there may be times when an individual may get less than 5mb, we plan to make up for this by giving far more than 5mb most of the time.
The implication of bandwidth caps, will be a learning process. Any traffic you get will be measured. Think of that when you run a speed test which transfers a huge amount of data ofter over 100 MB.
Ten speed tests and you have used a gigabyte and only have 9 left. Use your capacity wisely and you will have plenty. Avoid bit torrent programs which permit a stranger (often in eastern Europe) to
have access to files on your computer. And your account is charged for all of his/her data transfers.
We continue to offer our VOIP telephone service as in the past for a flat rate of $15.00 for each month that the phone is turned on. The new expanded fiber system should make Voip phone calls better than ever.
Sadly we must add a new term to our standard Terms of Use. Voip phones are for the user's own personal use. They are not to be "put on the back porch for the neighbors to use". While our $15.00 per
month rate does and will continue to provide unlimited local and long distance calling. We do pay for your actual phone calls and when you pay us $15.00 a month and we pay $179.40 a month (as happened
last season) for your calls, something needs to change. Our hope is that we can solve the problem just with a Terms of Use change.
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Loaner Antennas:
For customers staying up to three months in RV's, Motor Homes or Rental Homes, we will have available "loaner antennas". You will pay a $100.00 deposit which will
be refunded when the antenna is returned in good working condition. We will bring the antenna to your home/RV/Motor Home and set it up for a charge of $20.00.
If it turns out that your home is located at a location that cannot receive an internet signal we will either solve the problem by adding another antenna array
to a tower or refund all of the cost of the service. To date we have never agreed to install a customer that we could not serve.
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Antenna Installation:
How do we recommend that a new antenna be installed?
If the home is very close to one of our towers, the new antenna can be installed inside the home with no additional wiring,
grounding, or lightning concerns. The cost of this type of installation is simply the $100.00 cost of the antenna.
But for most users, the distance from your home to the nearest antenna is too far to allow inside installation. Therefore, we install the antenna outside, point it to the nearest
tower and run Outdoor Rated (UV rated) Shielded Cat5e cable. Then we drive two 8 foot ground rods (end-to-end) so the rod is 16 feet long and usually protrudes into the water table for
an excellent quality ground. Then we install a Cat-5 cable lightning surge protector near where the shielded cable enters the home. This provides the best possible protection against a
nearby lightning hit. Nothing will protect your antenna from a direct hit by lightning, but those odds are very low. This is exactly how we have wired all of our towers and we have
received absolutely no damage to any of our equipment during the particularly violent Summer 2010 storm season. Also none of the homes which we have wired with the shielded cable and
grounding plus lightning protector have had any lightning problems. While several of the homes in the Resort that did not have this protection have been hit and needed to be rewired with
the new standard. The total cost of a new install with the antenna, shielded cable, ground rods, lightning protector, and installation labor is $350.00.
Since many of our customers are seasonal, we are trying to plan ahead as much as possible. If you are a returning customer who had our Charter Member service last year, all you need to do
is send us an email and give us the approximate date of your return. If you would like us to visit your home prior to your return and verify that your internet system is operational we will
be glad to do this if we know who has the key to your property and have your permission to enter the home. We need to advise last year's customers that this has been a particularly violent summer
season for thunderstorms. If you did not unplug your internet equipment and/or did not have a battery backup power supply, there may have been damage done to some or all of your equipment.
So it is very wise to have us check things out before you return. We will not do any work that incur any expense on your part until we have spoken with you to advise of any problems
that have been found.
New customers in Saddlenag Lake Resort, Indian Lake Estates, Walk-In-Water Estates, Breeze Hill, St Anne Shrine Road, and other selected areas south of Florida State Road 60 will be accepted
on a first come first serve basis after September 1, 2011.
We hope this answers most of the antenna installation questions. If, not feel free to call Bob Staib at 863-696-3217.
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Payments:
We will accept payments via Cash, Check or by Credit Card via our KCnetwork.net website. This third option will not be available until we can get the new fiber Internet feed
operating. It will be operational before 9/1/2011 when our next billing season starts. Any customers who have not paid for their 2010-2011 season service will be expected to pay
any past due amount before service will be turned on for the new season.
Just send/deliver a check for the amount of service you plan to use during the next year to Bob or Virginia Staib. Checks should be made payable to "KCnetwork" or to "KioskCenters LLC" and sent to:
KioskCenters LLC
2429 State Road 60 East
Lake Wales, FL 33898
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Antenna Installation is NOT tied to a Start of Service Date:
If you do not presently have an antenna at your property, please contact us to determine if we can install an antenna and get it ready for when you return for the next season.
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The following is the status of your antenna account as shown in our database:
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| Antenna |
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MAC Address |
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Type |
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IP Address |
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Use Agreement |
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Use Agree Date |
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Your Scheduled Arrival |
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Paid Service Start Date |
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Paid Service End Date |
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Install Status |
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There are no antennas linked to your SLR Login at this time. If you wish to have High Speed Internet Service please contact Bob Staib at KCnetwork at 863-696-3217
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Contact Information:
| Name: |
KioskCenters LLC dba KCNetwork |
E-mail:
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| Address: |
2429 State Route 60 East
Lake Wales, FL 33898
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| Country: |
USA |
| Office Phone: |
863-455-4200 |
| Fax: |
814-284-6001 |
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